FAQs (Frequently Asked Questions)
WHAT ARE YOUR BUSINESS HOURS?
Our store is open 24h/7. A customer service representative is available Monday to Saturday 9 AM-5 PM (EDT). We welcome you to give our customer care center a call toll-free at 844-288-4416. You may also talk directly with a Massage Chair Specialist by chatting with us using our live chat feature on the bottom right side of this page.
If you are unable to reach us by phone or would like to contact us electronically, you can always submit a ticket by filling out our contact form. Please be sure to include a call-back number if you prefer to have one of our reps contact you by phone.
DO YOU CHARGE SALES TAX?
ZebraMassageChairs.Com is based out of the District of Columbia and we currently only charge sales tax to customers within the state. We do not charge sales tax to the other contiguous United States.
DO YOU OFFER FREE SHIPPING?
All of our massage chairs come with free standard Curbside Delivery. We process most shipments within 1-4 business days of ordering. Once your massage chair has been shipped, we will send you a tracking code for you to keep tabs on the status of the shipment until the moment it arrives at your home or business.
IS THE MASSAGE CHAIR I’M PURCHASING NEW?
Absolutely! All the massage chairs we carry are shipped new.
However, we do offer some Certified Pre-owned (used like new) at a cheaper price for some models. You will see (Certified Pre-Owned), to avoid any confusion. Shop our Certified Pre-owned Collection here.
HOW DO I KNOW WHICH MASSAGE CHAIR IS RIGHT FOR ME?
If you’re just beginning the massage chair researching process or you’re just unsure of which massage chair is right for you, take a look at our Massage Chair Buying Guide for helpful advice on what to look for.
WHAT'S THE WHITE GLOVES SERVICE?
If you choose to receive our free standard shipping, you will have to assemble your massage chair yourself. All of our chairs come with detailed instructions, and if followed, can easily be assembled within in 15-40 minutes depending on the model
However, if you prefer to have your massage chair assembled for you, we offer our customers a White Glove Delivery upgrade. With White Glove Delivery, a professional installation team will be more than happy to bring the chair into your home or business, remove the packaging, and completely assemble it for you. Your chair will be operating correctly before they leave.
I’VE PLACED AN ORDER. WHEN WILL I RECEIVE MY MASSAGE CHAIR?
Our massage chairs typically ship out 1-3 business days of ordering. With free Curbside Delivery and Threshold Delivery, you can expect your chair to arrive roughly 7-14 days after it has shipped. If you opt for the White Glove Delivery service, you can expect to receive your chair within 2-3 weeks of shipment.
ARE YOU AN AUTHORIZED DEALER?
All of the massage chairs listed on ZebraMassageChairs.Com are listed on our website because we have been vetted and received approval from our manufacturer partners, including Infinity Massage Chairs, Synca Wellness, Daiwa massage Chairs, Johnson Wellness, Inner Balance, Kahuna Chair, Tru Massage Chair, US Jaclean, Sharper Image, Kyota Massage Chair, Direct Wicker, MorningStar, etc.
CAN YOU GUARANTEE THAT YOUR MASSAGE CHAIRS ARE THE LOWEST RATES ONLINE? CAN YOU PRICE MATCH?
I’M INTERESTED IN PURCHASING MORE THAN ONE CHAIR. DO YOU PROVIDE QUANTITY DISCOUNTS?
Yes, we do. Please contact us with any inquiries.
CAN I ORDER OVER THE PHONE?
Absolutely! If you prefer to order by phone, we welcome you to call one of our customer support representatives by contacting us toll-free at 1 844-288-4416. A friendly customer support representative is available for you.
WHAT FORMS OF PAYMENTS DO YOU ACCEPT?
We accept any credit or debit card with a Visa, MasterCard, Discover or American Express logo, and PayPal. We also offer interest-free financing for up to 36 months for customers through Affirm using Visa and MasterCard credit cards. Learn more about our financing option here.
WHAT TYPE OF WARRANTY COMES WITH MY MASSAGE CHAIR?
Most of our massage chairs come equipped with a free standard minimum 3-year warranty. Some of our massage chairs may also offer an extended warranty plan for an additional charge. To learn more about our warranty policies, please view our warranty on the product page before buying.
IS YOUR WEBSITE SECURE?
Yes, absolutely. We take website security issues very seriously and use the latest industry-standard SSL (Secure Socket Layer) encryption to protect your credit card and personal information.
HOW DO I CANCEL MY ORDER?
In the event that you’d like to cancel your order, please contact us immediately. If your item has not yet shipped, we may be able to cancel your order in time. Please, refer to our return policy if your order has already been processed for shipment.
I JUST PURCHASED A CHAIR AND I NOW SEE IT FOR A LOWER PRICE. WHAT CAN YOU DO?
If you find the same model for a lower price within 15 days of purchase, contact us and we can refund you the difference. That is our promise to you. Learn more about our Price Match Guarantee here: https://zebramassagechairs.com/pages/price-match