The chair arrived on schedule and packaging was in good condition. I watched the installation video and my son helped to install. I have a back injury and hence the extra hands were needed, but if you have a helper and any technical capacity I would save the $200 dollars. The chair works as expected with good pressure and numerous settings. A little over a week in, I can definitely see some benefits in my flexibility and muscle soreness. The foot rub is comfortable. On some programs the air can be aggressive on the feet and calves, but I like that. It reclines to a nice angle and is infinitely adjustable. It would be great if it had, at minimum, preprogrammed ‘neck and shoulders’ and ‘back and glutes’ And really great if you could dial in pressure for different areas. In my case I like strong pressure on my neck, shoulders, and glutes, but not my low back where I have had several surgeries. Seems like with a little effort they could make the remote very easy to use. I do hope they come out with a reliable IOS app to compensate for the limited controller. Otherwise basically as good as advertised and definitely functional for what it is supposed to do.