Returns & Refunds
RETURN, EXCHANGE & REFUND.
You are in good hands with ZebraMassageChairs.com. We have been in business for over 6 years. We make your shopping experience hassle free 365 days of the year.
We stand behind our products with a 30-day return policy. This means all products purchased directly from Zebra Massage Chairs can be returned within 30 days of receipt. A Return Merchandise Authorization number (RMA) is required in order to return a product. Please contact our customer support team by emailing us at firstname.lastname@example.org and providing your order number and the item (s) you would like to return to obtain your RMA.
Products must be received in like-new condition, in the original boxes, with all of the original packaging, parts, and accessories. The customer is responsible for any damage to the product (e.g., scuffs, scratches, odors, spots, and stains), missing parts, and accessories, and may be liable for additional fees.
Special shipping and handling are not refundable.
The customer will be responsible for:
- Prepayment of all shipping charges (if applicable).
- All risk of loss or damage to the product while in transit to Zebra Massage Chairs Warehouse. (Please, take pictures and videos of your product before packing and shipping).
We will replace the returned product with a new replacement product or issue a refund at the customer's preference; however, refund or replacement will only be initiated after the returned product is received and inspected by our trained specialists.
If the customer returns the product to Zebra Massage Chairs without an RMA from us or beyond the 30-day period, Zebra Massage Chairs retains the right to refuse delivery of the returned product. The customer is not eligible for refunds.
Once Zebra Massage Chair receives the returned product and finds that it meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge. Please allow three to seven business days for the refund to be processed if you are in the United States.
Damages: we take care of this free of charge.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will take care of the replacement.
Cancellations & Refunds:
All orders cancelled after we collected your money from your bank account are subject to a 5% transaction fees, whether or not your order has shipped. If your order has been shipped, you (the buyer) will also be responsible for actual return shipping charges and 20% restocking fees.
Refunds will only be issued to the original credit card that you use when placing your order.
Please, read the specific RETURN AND REFUND POLICIES for each product. Ask questions if you need more information.
By shopping with our company, you can expect the following:
- Free shipping: Free ground shipping on ALL orders. This only applies to the continental U.S.A. Our Massage Chairs take on average 7 to 12 business days to be delivered. If you need your White Glove Services, it might take extra days for the technician to serve you. Please note we ship out Monday through Friday.
- Free exchanges: Do your item arrived damaged? Simply return the item you purchased, and we will ship your exchange item free of charge. Make sure to take the pictures on different angles, and videos to share with us.
- Easy Returns: If you would like to return the product you purchased, please do so within 30 days from the day of purchase. Always request a Return Label if not, you'll not be reimbursed. All straight returns will be charged a fee of 20% (No shipping fee will be applied to exchange orders).
- Secure site: To ensure top notch security, our website uses a 256-bit secure socket layer (SSL) encryption. This encryption keeps your name, address, and credit card secure from theft. Our site is also monitored 24/7 to make sure it is always safe for our customers to shop.
- Signature Required for purchases over $500– To protect you and your package, we require a signature at delivery for all new customer deliveries to make sure you receive your package and reduce incidences of theft or packages getting lost.