It can be due to a variety of factors. Check to make sure there is power available at the outlet. Then check if the power switch is on. Then, check the remote to make sure it powers on.

If you still encounter problems, feel free to contact us.

We recommend 30 minutes to 1 hour max each day. The amount of time is at your discretion, but too much of a good thing can be harmful, so we ask that you exercise caution.

Use a damp cloth to wipe down the massage chair after use. This will help preserve the massage chair so that the massage chair will last for a long time.

Many elderly folks like having intense foot massages, so all our chairs take special care of the feet. However, to circumvent this issue, placing a towel and wearing socks is a way to lessen the intensity of the foot rollers. If this is still the case, the massage chairs have a function to turn off the rollers.

Zero gravity is a term used for the position in which the chair reclines. This is used to help reduce pressure along the spine and back and promotes blood circulation, an integral part of healing and functioning.

The 3D/4D design allows the massage mechanism to mimic deeper and more human-like massages. Instead of just gliding along the back, the rollers will protrude outwards, pushing the rollers in for deeper massages. This allows for more effective massages, leaving you more relaxed.

The footrest extension depends on the massage chair. It will either be automatic or spring-loaded. The automatic footrest extension automatically determines your leg length.