Year 1
All parts, labor, and framework of the chair will be covered by Tru Massage Chair from the date of purchase. In other words, this warranty includes parts, costs, and labor for the first year at no cost to the customer. The remote control is covered for one year only.
Year 2
After reaching on year warranty, only parts are covered for two years. This warranty does not cover any loss or damage resulting from improper installation, unauthorized repairs, alterations or modifications of the original condition, improper use of electrical power supply, loss of power, power surges, failure to follow operating instructions, transportation damage, abuse, misuse or environmental conditions, loss of use during repairs, normal wear and tear including velcro/zipper malfunction, or tears in any fabric whether intentionally or due to accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns, or soiled.
This warranty does not include any shipping expenses incurred.
All returns for issues other than the aforementioned are subject to a 20% restocking fee. Goods are required to be packaged in original packaging and materials, and the user is responsible for the cost of the freight shipping the parcel back to us.
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