Returns & Refunds | Zebra Massage Chairs
Returns & Refunds
We want you to love your chair. If something isn't right, here is exactly how our return process works — no surprises.
30-Day Window
Most chairs eligible for return within 30 days of delivery
20% Restocking Fee
Applies to all approved returns. Shipping fees are non-refundable.
Final Sale Items
CPO, floor models, special orders & China-direct brands are non-returnable
| Item Type | Returnable? | Conditions |
|---|---|---|
| New in-box chairs (standard brands) | ✓ Yes — 30 days | Must be unused or minimally used, in original packaging. 20% restocking fee applies. |
| Certified Pre-Owned (CPO) chairs | ✗ Final Sale | Non-returnable unless defective on arrival (DOA). Contact us within 48 hours of delivery. |
| Floor models | ✗ Final Sale | Non-returnable unless defective on arrival. All sales are as-is. |
| Special orders | ✗ Final Sale | Custom or special-order chairs cannot be returned or exchanged. |
| Morningstar & Yarrow chairs | ✗ Final Sale | Ships direct from China. Non-returnable unless defective on arrival. Contact us within 48 hours of delivery. |
| Any chair — defective on arrival (DOA) | ✓ Yes — all types | Must be reported within 48 hours of delivery with photos or video. We coordinate resolution at no cost to you. |
✓ Changed your mind before the chair ships
If you cancel your order before it leaves our warehouse, a 20% restocking fee applies. The remaining balance is refunded to your original payment method. Shipping fees (if any were charged) are non-refundable.
⚠ Changed your mind after the chair has shipped
You are responsible for return freight shipping costs (typically $150–$400 depending on location and chair size) plus a 20% restocking fee on the item price. The chair must be returned in its original packaging in unused or minimally used condition. Shipping fees are non-refundable.
🚫 Defective on arrival (DOA)
If your chair arrives with a manufacturing defect or damage caused in transit, contact us within 48 hours of delivery at (202) 998-5566 or info@zebramassagechairs.com. Include photos or video of the damage. We will coordinate a replacement, repair, or full refund at no cost to you — regardless of chair type.
Contact Us First
Call (202) 998-5566 or email info@zebramassagechairs.com with your order number and reason for return. Do not ship anything back without authorization.
Receive Return Authorization
Our team will confirm eligibility, provide a Return Merchandise Authorization (RMA) number, and give you return shipping instructions.
Package & Ship
Repack the chair in its original packaging. Arrange freight pickup using the carrier instructions provided. You are responsible for return shipping costs unless the return is due to a defect or our error.
Refund Processed
Once the chair is received and inspected, your refund is processed within 5–10 business days to your original payment method, minus the 20% restocking fee and any applicable shipping costs.
