Kyota Kansha M878 4D Massage Chair - The Total Body Health and Wellness Experience

RETURN & REFUND POLICIES

We stand behind our products with a 30-day return policy. This means all products purchased directly from Zebra Massage Chairs can be returned within 30 days of receipt. A Return Merchandise Authorization number (RMA) is required in order to return a product. Please contact our customer support team by emailing us at info@zebramassagechairs.com and providing your order number and the item (s) you would like to return to obtain your RMA. The RMA number must be noted on the outside of the returned product boxes. RMAs are valid for 30 days from the issue date.

Products must be received in like-new condition, in the original boxes, with all of the original packaging, parts, and accessories. The customer is responsible for any damage to the chair (e.g., scuffs, scratches, odors, spots, and stains), missing parts, and accessories, and may be liable for additional fees. Shipping and handling are not refundable.

The customer will be responsible for:

• Prepayment of all shipping charges.
• All risk of loss or damage to the product while in transit to Zebra Massage Chairs. (Please, take pictures and videos of your product before packing and shipping).

We will replace the returned product with a new replacement unit or issue a refund at the customer's preference; however, a refund or replacement will only be initiated after the returned product is received and inspected by Infinity. If the customer returns the product to Zebra Massage Chairs without an RMA from us or beyond the 30-day period, Zebra Massage Chairs retains the right to refuse delivery of the returned product.

Once Zebra Massage Chairs receives the returned product and finds that it meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge. All products are subject to a restocking and inspection fee of 15% of the original purchase price. Please allow three to five weeks for the refund to be processed.

WARRANTY

5 Year Residential Limited Warranty

• Unlimited USA-based customer & technical support
• 5 Year structural framework warranty
• No-cost replacement on covered parts for 3 years
• Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year

For In-Home service, Zebra Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Zebra Massage Chairs may replace your product with a similar product.

Any repairs needed during the 3-year parts warranty coverage, Zebra Massage Chairs will provide covered parts at no cost; however, the consumer is responsible for any and all shipping, duties, and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Zebra Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. 

Warranties do not cover any loss or damage resulting from improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty.

• Zebra Massage Care PLUS: Covers 3 Years of Labor, 3 Years Parts, and 5 Years Frame - $399
• Zebra Massage Care Max: Covers 5 Years of Labor, Parts, and Frame - $599